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Cancelation Policy

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CANCELLATION POLICY

Big Bull Super App

Last Updated: September 7, 2026

At Big Bull Super App, we aim to provide a simple and transparent ordering experience. This Cancellation Policy explains when customers can cancel orders and when cancellation may not be possible.

1. CUSTOMER ORDER CANCELLATION

Customers may request cancellation of an order through the Big Bull Super App, subject to the order status and applicable vendor conditions.

An order may generally be cancelled before the vendor has started preparing, processing, packing, or dispatching the order.

2. ORDERS THAT CANNOT BE CANCELLED

Cancellation may not be available once:

  • The vendor has started preparing the order.

  • The product has been packed.

  • The order has been dispatched.

  • The order has been handed over to the delivery partner.

  • The order is out for delivery.

  • The service has already commenced.

For certain products or services, additional cancellation restrictions may apply.

3. CANCELLATION CHARGES

Depending on the order status, product category, vendor policy, and applicable costs already incurred, a cancellation charge may apply.

Where applicable, any cancellation charge will be communicated to the customer before the cancellation is confirmed.

4. REFUND ON CANCELLATION

If an eligible prepaid order is successfully cancelled, the applicable refund will be processed according to the Refund & Return Policy.

Refunds may be credited to:

  • The original payment method; or

  • Another permitted refund method, where applicable.

The time taken for the refund to reflect in the customer's account may depend on the payment gateway, bank, UPI provider, card issuer, or other financial institution.

5. CASH ON DELIVERY ORDERS

For Cash on Delivery orders, cancellation before dispatch may generally be completed without a payment refund because no advance payment has been made.

If any amount has already been collected, the applicable refund process will be followed.

6. CANCELLATION BY BIG BULL SUPER APP OR VENDOR

Big Bull Super App or the relevant vendor may cancel an order due to circumstances including:

  • Product or item unavailability

  • Vendor unable to fulfil the order

  • Incorrect product or pricing information

  • Operational or technical issues

  • Delivery limitations

  • Customer location being outside the serviceable area

  • Payment failure

  • Suspected fraudulent activity

  • Force majeure circumstances

  • Other legitimate business or legal reasons

Where an eligible prepaid order is cancelled by Big Bull Super App or the vendor, the applicable refund will be processed.

7. FAILED OR UNSUCCESSFUL DELIVERY

If an order cannot be delivered because of circumstances attributable to the customer, such as:

  • Incorrect delivery address

  • Customer unavailable at the delivery location

  • Customer refusing to accept the order

  • Customer not responding to delivery calls or messages

  • Failure to provide required delivery information

the order may be treated as a failed delivery and may not be eligible for a full refund, subject to the circumstances and applicable law.

8. CANCELLATION OF SERVICES

For services booked through Big Bull Super App, cancellation eligibility may depend on:

  • Type of service

  • Time of cancellation

  • Whether the service provider has accepted the booking

  • Whether the service has commenced

  • Vendor/service-provider cancellation terms

The applicable cancellation conditions may be displayed before confirmation of the booking.

9. CANCELLATION OF AUTO / MOBILITY BOOKINGS

Where Big Bull Auto or other mobility services are available, cancellation may be subject to the applicable ride status and mobility-partner conditions.

Cancellation may be restricted or a cancellation charge may apply after:

  • A Mobility Partner has accepted the ride.

  • The partner has started travelling toward the pickup location.

  • The customer has been picked up.

  • The trip has commenced.

Applicable cancellation conditions or charges may be displayed through the Platform where available.

10. HOW TO CANCEL AN ORDER

Where cancellation is available:

1. Open the Big Bull Super App.

2. Go to My Orders.

3. Select the relevant order.

4. Select “Cancel Order.”

5. Select the reason for cancellation.

6. Confirm the cancellation.

If the cancellation option is unavailable, the order may already have progressed beyond the permitted cancellation stage.

11. CANCELLATION DUE TO FRAUD OR MISUSE

Big Bull Super App may cancel or restrict orders where we reasonably identify:

  • Suspected payment fraud

  • Unauthorized transactions

  • Misuse of promotional offers

  • Multiple fraudulent cancellation requests

  • False or misleading information

  • Other suspicious activity

Appropriate action may be taken in accordance with applicable law and our Terms & Conditions.

12. POLICY UPDATES

Big Bull Super App may modify or update this Cancellation Policy from time to time.

Any changes will be published through the Big Bull Super App and/or our website.

The “Last Updated” date will be revised whenever this Policy is updated.

13. CUSTOMER SUPPORT

For assistance regarding order cancellation, please contact:

Big Bull Super App

📞 Contact: 7366-8-9-10-11
📧 Email: bigbullsuperapp@gmail.com

Please provide your Order ID when contacting customer support.

BIG BULL SUPER APP

Everything on Your Mobile.

📞 7366-8-9-10-11
📧 bigbullsuperapp@gmail.com

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