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Refund Policy

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REFUND & RETURN POLICY

Big Bull Super App

Last Updated: September 7, 2026

At Big Bull Super App, customer satisfaction is our priority. We aim to provide customers with a convenient, reliable, and transparent shopping and service experience through our network of participating vendors, merchants, restaurants, retailers, service providers, delivery partners, and other participating partners.

This Refund & Return Policy explains when you may be eligible for a refund, replacement, cancellation, or return.

1. ITEMS ELIGIBLE FOR REFUND OR REPLACEMENT

You may request a refund or replacement in circumstances including:

  • Wrong product delivered

  • Missing item from the order

  • Damaged product received

  • Defective or unusable product

  • Expired product received

  • Spoiled or poor-quality perishable product

  • Product materially different from the product ordered

  • Order not delivered despite successful payment

  • Duplicate payment or transaction error

  • Other circumstances permitted under applicable law

All refund or replacement requests are subject to verification.

2. TIME LIMIT TO RAISE A REQUEST

Customers should report an issue within 24 hours of delivery.

For certain products, particularly perishable products, a shorter reporting period may apply.

Requests submitted after the applicable period may not be eligible for refund or replacement unless required by applicable law or approved by Big Bull Super App or the relevant vendor.

3. NON-RETURNABLE ITEMS

For hygiene, safety, quality, or other legitimate reasons, certain products may not be eligible for physical return, including:

  • Fresh fruits and vegetables

  • Fresh food

  • Dairy products

  • Frozen products

  • Opened food products

  • Perishable products

  • Personal-use or hygiene-sensitive products

  • Products specifically marked as non-returnable

However, customers may still request a refund or replacement where such products are received damaged, spoiled, expired, incorrect, or otherwise unsuitable.

4. DAMAGED, DEFECTIVE OR EXPIRED PRODUCTS

If you receive a damaged, defective, expired, spoiled, or incorrect product, please report the issue promptly.

We may request:

  • Clear photographs

  • Video evidence

  • Order details

  • Product packaging

  • Batch or expiry information

After verification, an eligible refund, replacement, or other appropriate resolution may be provided.

5. WRONG OR MISSING ITEMS

If an incorrect item is delivered or an item is missing, please report the issue through the Big Bull Super App.

Depending on availability and verification, we may provide:

  • Replacement

  • Delivery of the missing item

  • Refund for the affected item

  • Another appropriate resolution

6. PROOF REQUIRED

To process certain claims, customers may be required to provide clear photographs or videos of the product or issue.

Failure to provide reasonably requested information may affect our ability to verify the request.

7. REFUND METHOD

Approved refunds may be processed through:

  • Original payment method

  • Payment account used for the transaction

  • Wallet or store credit, where available

  • Another permitted refund method

For Cash on Delivery orders, additional information may be required to process the refund.

8. REFUND PROCESSING TIME

Once a refund is approved, processing time may vary depending on the payment method, payment gateway, bank, UPI provider, card issuer, or other financial institution.

Big Bull Super App will make reasonable efforts to process approved refunds promptly.

The time taken for the refunded amount to appear in your account may depend on the relevant payment provider or financial institution.

9. ORDER CANCELLATION

Customers may request cancellation before the order has been prepared, packed, dispatched, or handed over for delivery, subject to the applicable vendor and order conditions.

Once an order has been dispatched or is out for delivery, cancellation may not be available.

Certain products and services may have additional cancellation conditions.

10. PARTIAL REFUNDS

If only part of an order is affected, Big Bull Super App may provide a refund for the affected item or portion of the order.

Examples include:

  • Missing item

  • Damaged item

  • Incorrect item

  • Partial quantity received

11. VENDOR-SPECIFIC POLICIES

Because Big Bull Super App connects customers with multiple vendors and categories, certain vendors or products may have specific return, replacement, or refund conditions.

Where applicable, these conditions may be displayed on the relevant product, vendor, or order page.

Applicable consumer rights under Indian law will not be affected by vendor-specific conditions.

12. RETURN CONDITIONS

Where a physical return is approved, customers may be required to:

  • Keep the product in substantially the same condition in which it was received

  • Retain original packaging where reasonably possible

  • Provide relevant labels, accessories, or documentation

  • Make the product available for return pickup where applicable

Returns may be refused where the product has been used, altered, damaged, or improperly handled by the customer, except where the issue is attributable to the vendor, manufacturer, or delivery process.

13. HOW TO REQUEST A REFUND OR RETURN

Through the Big Bull Super App:

1. Open the Big Bull Super App.
2. Go to My Orders.
3. Select the relevant order.
4. Select Report an Issue / Refund / Return / Replacement.
5. Select the reason for your request.
6. Upload photographs or videos if requested.
7. Submit the request.

Our team and/or the relevant vendor will review the request and provide an appropriate resolution.

14. FRAUDULENT OR ABUSIVE CLAIMS

Big Bull Super App may investigate repeated or suspicious refund and return claims.

This may include:

  • False claims

  • Manipulated photographs or videos

  • Deliberate product damage

  • Repeated misuse of refund facilities

  • Payment fraud

  • Unauthorized account activity

Appropriate action may be taken in accordance with our Terms and Conditions and applicable law.

15. CUSTOMER SUPPORT

For assistance regarding refunds, returns, replacements, damaged products, missing items, or other order-related issues:

Big Bull Super App

Contact: 7366-8-9-10-11
Email: bigbullsuperapp@gmail.com

Please keep your Order ID available when contacting customer support.

16. POLICY UPDATES

Big Bull Super App may update this Refund & Return Policy from time to time.

Any changes will be published through the Big Bull Super App or our website, where applicable.

The Last Updated date will be revised whenever this Policy is updated.

17. APPLICABLE LAW

This Policy shall be interpreted in accordance with the applicable laws and regulations of India.

Nothing in this Policy is intended to limit any consumer right that cannot legally be excluded or restricted.

BIG BULL SUPER APP

Everything on Your Mobile.

Contact: 7366-8-9-10-11
Email: bigbullsuperapp@gmail.com
Country: India

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