TERMS AND CONDITIONS – BIG BULL SUPER APP

Last Updated: September 7, 2026

These Terms and Conditions (“Terms”, “Terms and Conditions”) govern your access to and use of the Big Bull Super App, including its mobile application, website, marketplace, and related services (“Service”).

By accessing, registering for, or using the Big Bull Super App, you agree to be bound by these Terms and Conditions. If you do not agree with these Terms, please do not use the Service.

1. ABOUT BIG BULL SUPER APP

Big Bull Super App is a technology-enabled digital platform designed to connect customers with participating vendors, merchants, service providers, delivery partners, mobility partners, and other participating businesses.

The platform may provide access to multiple categories and services, including but not limited to:

Grocery and daily essentials
Food and dining
Pharmacy and healthcare products
Fruits and vegetables
Meat and chicken
Fish and seafood
Bakery and sweets
Dairy and milk
Fashion and lifestyle
Electronics and mobile products
Home and furniture
Hardware and construction products
Home services
Auto and mobility services
Rental-related services
Other local products and services introduced through the platform

The availability of any category or service may vary by location.

2. DEFINITIONS

For these Terms:

“Big Bull Super App”, “Big Bull”, “App”, “Platform”, “We”, “Us”, or “Our” means the Big Bull Super App platform.

“User”, “Customer”, “You”, or “Your” means any person accessing or using the Platform.

“Vendor” or “Merchant” means a business or seller offering products through the Platform.

“Delivery Partner” means an independent delivery partner providing delivery-related services through the Platform.

“Mobility Partner” means an auto driver or other eligible mobility service provider participating through the Platform.

“Service Provider” means a third party providing products or services through or in connection with the Platform.

“Order” means a request placed by a Customer for products or services.

“Transaction” means any payment or financial transaction made through or in connection with the Platform.

3. ELIGIBILITY

You must provide accurate information while registering or using the Platform.

You are responsible for ensuring that:

Information provided by you is accurate and current.
You maintain the confidentiality of your account credentials.
Your account is used only by you unless otherwise permitted.
You comply with applicable laws and these Terms.

We may restrict or terminate accounts where information is false, misleading, fraudulent, or otherwise violates these Terms.

4. USER ACCOUNT

Certain features may require registration.

You may be required to provide:

Name
Mobile number
Email address
Address
Location information
Payment information
Other information required for providing the relevant service

You are responsible for activities conducted through your account.

If you believe your account has been accessed without authorization, you should contact Big Bull Super App customer support promptly.

5. PLATFORM ROLE

Big Bull Super App primarily operates as a technology platform facilitating interactions between Customers and participating Vendors, Service Providers, Delivery Partners, Mobility Partners, and other partners.

Unless expressly stated otherwise:

Products are offered by participating Vendors.
Food is prepared by participating restaurants or food businesses.
Delivery may be performed by participating Delivery Partners.
Auto rides may be provided by participating Mobility Partners.
Service quality and fulfilment may depend on the relevant partner.

Big Bull Super App may facilitate discovery, ordering, communication, payment, tracking, and other technology-enabled services.

6. PRODUCTS AND SERVICES

Product and service information displayed on the Platform may include:

Product/service name
Description
Images
Price
Availability
Offers
Taxes
Delivery charges
Other applicable charges

Product images are for representation purposes and may not always exactly match the delivered product.

Availability may change without prior notice.

7. PRODUCT PRICING

Prices displayed on the Platform may be determined by the relevant Vendor or Service Provider.

The final payable amount may include applicable:

Product/service price
Taxes
Delivery charges
Platform or technology charges
Convenience charges
Other applicable charges

The applicable charges will generally be displayed before order confirmation where technically possible.

8. ORDERS

When you place an Order, you are making a request to purchase the selected products or services.

An Order is subject to:

Product/service availability
Vendor acceptance
Service availability
Location eligibility
Payment confirmation where applicable
Other operational conditions

We may cancel or modify an Order where necessary due to availability, pricing errors, technical problems, suspected fraud, operational limitations, or other legitimate reasons.

9. ORDER CANCELLATION

Cancellation rights may vary depending on:

Category
Vendor
Order status
Preparation status
Delivery status
Product type
Applicable law
Specific cancellation policy displayed at checkout

Certain products or services may not be cancellable after processing, preparation, dispatch, or fulfilment has started.

Any applicable cancellation charges will be communicated where applicable.

10. DELIVERY

Where delivery is available, delivery times are estimates and may be affected by:

Traffic
Weather
Vendor preparation time
Product availability
Delivery partner availability
Location
Technical issues
Other circumstances beyond reasonable control

Big Bull Super App does not guarantee a specific delivery time unless expressly stated.

Customers must provide a correct and accessible delivery address.

11. AUTO AND MOBILITY SERVICES

Where Big Bull Auto or other mobility services are available through the Big Bull Super App, the Platform may facilitate connections between Customers and Mobility Partners.

Customers must:

Provide accurate pickup and destination information.
Follow applicable safety requirements.
Treat drivers and vehicles respectfully.
Pay the applicable fare or charges.
Follow applicable transportation laws.

Mobility Partners are responsible for complying with applicable licensing, vehicle, insurance, safety, and transportation requirements.

Fare estimates may vary due to applicable pricing, distance, waiting time, route changes, or other applicable factors.

12. DELIVERY PARTNERS

Delivery Partners may operate independently or under applicable arrangements with Big Bull Super App.

Delivery Partners are expected to:

Follow applicable laws.
Maintain appropriate documentation.
Handle customer orders responsibly.
Follow delivery instructions.
Maintain professional conduct.
Use reasonable care while handling products.

Customers must not request Delivery Partners to perform unlawful or unsafe activities.

13. VENDOR RESPONSIBILITY

Participating Vendors are responsible for:

Product/service quality
Product authenticity
Product descriptions
Availability
Pricing submitted to the Platform
Packaging
Preparation
Applicable licences and registrations
Applicable taxes and legal compliance
Fulfilment of accepted Orders

Vendors must comply with applicable laws and their separate agreements with Big Bull Super App.

14. PAYMENTS

Payments may be processed through third-party payment gateways or other supported payment methods.

Available payment methods may include:

UPI
Debit cards
Credit cards
Net banking
Wallets
Cash on Delivery, where available
Other payment methods introduced by the Platform

Payment availability may vary by category, location, Vendor, and Order.

Big Bull Super App may receive transaction information such as payment status, transaction reference, and refund status from payment service providers.

15. CASH ON DELIVERY

Where Cash on Delivery is available:

Customers must pay the exact applicable amount upon delivery.
COD may be unavailable for certain locations, products, users, or order values.
Repeated refusal of COD Orders may result in COD restrictions or account restrictions.

16. REFUNDS

Refund eligibility depends on the relevant product, service, Order status, cancellation circumstances, and applicable policy.

Refunds may be considered for circumstances including:

Eligible cancellation
Failed payment
Eligible missing items
Eligible damaged products
Eligible incorrect items
Service failure
Other approved circumstances

Refund processing times may depend on the payment method and financial institution.

17. OFFERS AND PROMOTIONS

Big Bull Super App may provide:

Discounts
Coupons
Promotional offers
Cashback
Referral benefits
Vendor-specific offers
Campaigns

Offers may have separate eligibility conditions, validity periods, usage limits, and exclusions.

Big Bull Super App may modify or withdraw promotional offers subject to applicable law.

18. USER CONDUCT

Users must not:

Use the Platform for unlawful purposes.
Create fraudulent accounts.
Provide false information.
Misuse promotional offers.
Attempt unauthorized access.
Interfere with Platform operations.
Upload malicious software or content.
Harass Vendors, Delivery Partners, Mobility Partners, or support staff.
Place fraudulent or intentionally abusive Orders.
Use the Platform to conduct prohibited activities.

Violation of these Terms may result in suspension or termination of access.

19. INTELLECTUAL PROPERTY

The Big Bull Super App name, logo, branding, interface, software, content, designs, graphics, text, and other Platform materials may be protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, sell, reverse engineer, or commercially exploit Platform materials without appropriate authorization.

20. THIRD-PARTY SERVICES

The Platform may integrate with third-party services such as:

Payment gateways
Maps and navigation services
Communication providers
Cloud services
Analytics providers
Authentication services
Other technology providers

Third-party services may operate under their own terms and privacy policies.

Big Bull Super App is not responsible for the independent policies or operations of third-party services beyond its reasonable control.

21. USER CONTENT AND FEEDBACK

Users may provide:

Reviews
Ratings
Feedback
Photos
Comments
Suggestions
Other permitted content

You must ensure that content submitted by you is lawful and does not infringe the rights of others.

By submitting feedback or suggestions, you permit Big Bull Super App to use such feedback for improving the Platform, subject to applicable law.

22. REVIEWS AND RATINGS

Customers should provide honest and genuine ratings and reviews.

Reviews must not contain:

False information
Threats
Abusive content
Personal information of others
Illegal content
Fraudulent promotional content

Big Bull Super App may remove content that violates applicable policies or law.

23. PRIVACY

Use of the Big Bull Super App is also subject to our Privacy Policy.

The Privacy Policy explains how information may be collected, used, stored, disclosed, and protected while using the Service.

Users should review the applicable Privacy Policy before using the Platform.

24. SERVICE AVAILABILITY

We aim to keep the Platform available and functional, but uninterrupted availability cannot be guaranteed.

The Platform may temporarily become unavailable because of:

Maintenance
Updates
Technical problems
Network failures
Security incidents
Third-party service interruptions
Force majeure events
Other circumstances beyond reasonable control

25. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Big Bull Super App will not be responsible for indirect, incidental, special, consequential, or similar losses arising from the use of the Platform.

The Platform's responsibility may be limited to the extent permitted under applicable law and the specific service involved.

Nothing in these Terms excludes liability that cannot legally be excluded.

26. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold Big Bull Super App harmless from claims, losses, liabilities, damages, costs, or expenses arising from:

Your violation of these Terms
Your unlawful use of the Platform
Fraudulent activity
Misuse of the Platform
Violation of another person's rights
Information or content submitted by you

27. ACCOUNT SUSPENSION AND TERMINATION

Big Bull Super App may suspend, restrict, or terminate access where reasonably necessary due to:

Violation of these Terms
Fraudulent activity
Security concerns
Abuse of the Platform
Repeated misuse
Legal requirements
Other legitimate operational reasons

Users may stop using the Platform at any time.

Certain provisions may continue after termination where their nature requires continued effect.

28. FORCE MAJEURE

Big Bull Super App will not be responsible for delays or failures caused by circumstances beyond reasonable control, including:

Natural disasters
Floods
Fire
Epidemics or pandemics
Government restrictions
Strikes
Riots
War
Network or telecommunications failures
Major technical failures
Other force majeure circumstances

29. CHANGES TO THESE TERMS

Big Bull Super App may update these Terms from time to time to reflect:

New services
New Platform features
Changes in business operations
Changes in technology
Changes in applicable law
Security or operational requirements

Updated Terms may be published through the Application or website.

The “Last Updated” date will be revised when material changes are made.

30. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by the applicable laws of India.

Subject to applicable law, disputes relating to the Platform shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the relevant matter.

31. GRIEVANCE AND CUSTOMER SUPPORT

For questions, complaints, refunds, account issues, or other support matters, users may contact Big Bull Super App through the customer support channels provided in the Application or website.

Email: bigbullsuperapp@gmail.com

Additional customer support channels may be introduced by Big Bull Super App from time to time.

32. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by applicable law.

33. ENTIRE AGREEMENT

These Terms, together with applicable policies, service-specific terms, Vendor terms, Delivery Partner terms, Mobility Partner terms, and other policies displayed through the Platform, constitute the applicable agreement governing use of the relevant Service.

34. CONTACT US

For questions regarding these Terms and Conditions:

Big Bull Super App