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Shipping Policy

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SHIPPING & DELIVERY POLICY

Big Bull Super App

Last Updated: September 7, 2026

At Big Bull Super App, we aim to provide a convenient, reliable, and efficient delivery experience. This Shipping & Delivery Policy explains how orders are processed, dispatched, tracked, and delivered through our Platform.

1. DELIVERY COVERAGE

Big Bull Super App provides delivery services in selected locations where our Platform, participating vendors, and delivery partners are available.

Delivery availability may depend on:

  • Customer location

  • Vendor service area

  • Product availability

  • Delivery partner availability

  • Local operating conditions

Serviceable locations may be expanded or changed from time to time.

2. ORDER PROCESSING

After an order is successfully placed:

  1. The order is received by the relevant vendor.

  2. The vendor confirms and prepares the order.

  3. The order is packed appropriately.

  4. The order is handed over to an available delivery partner, where delivery service is applicable.

  5. The delivery partner delivers the order to the customer's selected address.

Order processing time may vary depending on the vendor, product category, order volume, and operating conditions.

3. ESTIMATED DELIVERY TIME

The estimated delivery time may be displayed in the Big Bull Super App at the time of placing an order.

Delivery times are estimates and may vary due to:

  • Traffic conditions

  • Weather

  • Vendor preparation time

  • High order volumes

  • Delivery partner availability

  • Road or transportation restrictions

  • Customer location

  • Technical or operational issues

  • Force majeure events

An estimated delivery time does not constitute a guaranteed delivery time unless specifically stated otherwise.

4. DELIVERY CHARGES

Applicable delivery charges, if any, may be displayed before the customer confirms the order.

Delivery charges may vary based on factors such as:

  • Delivery distance

  • Order value

  • Vendor

  • Location

  • Time of delivery

  • Applicable offers or promotions

Any applicable charges will be communicated to the customer before order confirmation.

5. DELIVERY ADDRESS

Customers are responsible for providing an accurate and complete delivery address.

Customers should ensure that the address includes, where applicable:

  • Name

  • Building/house number

  • Street/locality

  • Landmark

  • City/town

  • PIN code

  • Valid contact number

Big Bull Super App may not be responsible for delivery delays or failed delivery resulting from an incorrect or incomplete address provided by the customer.

6. CUSTOMER AVAILABILITY

Customers should be available at the delivery location during the estimated delivery period.

The delivery partner may contact the customer by phone, SMS, or through the Application where applicable.

If the customer is unavailable, does not respond to delivery attempts, or refuses to accept the order, the order may be treated as a failed delivery.

Any refund or cancellation in such circumstances will be handled according to the applicable Refund & Return Policy and Cancellation Policy.

7. ORDER TRACKING

Where tracking functionality is available, customers may be able to view the status of their order through the Big Bull Super App.

Depending on the technology and delivery service used, tracking information may include:

  • Order confirmed

  • Order being prepared

  • Order packed

  • Order picked up

  • Out for delivery

  • Delivered

Real-time location tracking may not always be available.

8. DELIVERY VERIFICATION

For certain orders, the customer may be required to provide an OTP, PIN, signature, or other confirmation to complete delivery.

Customers should not share an order verification OTP with anyone other than the authorized delivery partner at the time of delivery.

9. PARTIAL OR MISSING DELIVERY

If an item is missing from your delivered order, please report the issue through the Big Bull Super App or contact customer support promptly.

The issue may be verified with the vendor and/or delivery partner.

Depending on the circumstances, an eligible resolution may include:

  • Delivery of the missing item

  • Replacement

  • Refund for the missing item

  • Another appropriate resolution

10. DAMAGED PACKAGE OR PRODUCT

Customers are encouraged to check their order upon delivery.

If the package or product appears damaged, defective, spoiled, or otherwise unsuitable, please report the issue as soon as possible.

Photographs or videos may be requested for verification.

Please refer to our Refund & Return Policy for further details.

11. DELIVERY DELAYS

Although we make reasonable efforts to deliver orders within the estimated time, delays may occur due to circumstances beyond our reasonable control.

These may include:

  • Severe weather

  • Traffic congestion

  • Natural disasters

  • Government restrictions

  • Road closures

  • Technical failures

  • Vendor delays

  • Delivery partner availability

  • Public emergencies

  • Other force majeure events

We will make reasonable efforts to keep customers informed about significant delivery delays where possible.

12. FAILED DELIVERY

An order may be considered a failed delivery where:

  • The customer provides an incorrect address.

  • The customer is unavailable after reasonable delivery attempts.

  • The customer refuses to accept the order.

  • The customer cannot be contacted.

  • The delivery location is inaccessible.

  • The customer fails to provide required delivery information.

Refund eligibility in such cases will depend on the circumstances, order type, vendor policy, and applicable law.

13. PERISHABLE PRODUCTS

For fresh and perishable products, delivery may be subject to specific delivery windows and handling requirements.

Customers should promptly inspect such products after delivery and report any quality, spoilage, damage, or other eligible issue within the applicable period specified in our Refund & Return Policy.

14. THIRD-PARTY DELIVERY PARTNERS

Big Bull Super App may use its own delivery network and/or third-party delivery partners to facilitate deliveries.

Delivery partners may receive information necessary to complete the delivery, such as:

  • Customer name

  • Delivery address

  • Contact information

  • Order details

  • Delivery instructions

Such information will be handled in accordance with our Privacy Policy and applicable law.

15. DELIVERY TO THIRD PARTIES

Customers may provide delivery instructions for another person to receive the order where this feature is available.

Once the order is successfully delivered to the designated recipient or location, the order may be treated as delivered.

16. NO INTERNATIONAL SHIPPING

Big Bull Super App currently focuses on local and hyperlocal delivery within its available service areas in India.

International shipping is not currently offered unless specifically stated on the Application or website.

17. CUSTOMER SUPPORT

For delivery-related assistance, please contact:

Big Bull Super App

📞 Contact: 7366-8-9-10-11
📧 Email: bigbullsuperapp@gmail.com

Please keep your Order ID available when contacting customer support.

18. POLICY UPDATES

Big Bull Super App may modify or update this Shipping & Delivery Policy from time to time.

Any changes will be published through the Big Bull Super App and/or our website.

The “Last Updated” date will be revised whenever this Policy is updated.

BIG BULL SUPER APP

Everything on Your Mobile.

📞 7366-8-9-10-11
📧 bigbullsuperapp@gmail.com
🇮🇳 India

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