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PRIVACY POLICY – BIG BULL SUPER APP

Last Updated: August 21, 2026

Big Bull Kirana Enterprises (“Company”, “We”, “Us”, or “Our”) operates the Big Bull Super App (“Application”, “App”, or “Service”).

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use the Big Bull Super App, our website, and related services.

By accessing, registering for, or using the Service, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use the Service.

1. COMPANY INFORMATION

Legal/Business Name: Big Bull Kirana Enterprises
Application: Big Bull Super App
Email: bigbullsuperapp@gmail.com
Country: India

2. INTERPRETATION AND DEFINITIONS

2.1 Interpretation

The words whose initial letters are capitalized have meanings defined below. These definitions shall have the same meaning regardless of whether they appear in singular or plural form.

2.2 Definitions

Account means a unique account created by You to access and use certain features of the Service.

Application means the Big Bull Super App mobile application and related software operated by the Company.

Company means Big Bull Kirana Enterprises.

Device means any device capable of accessing the Service, including a smartphone, tablet, computer, or other internet-enabled device.

Personal Data means information relating to an identified or identifiable individual.

Service means the Big Bull Super App, website, applications, and related services provided by the Company.

Service Provider means a third-party company, individual, or organization that processes information on behalf of the Company to provide, maintain, secure, analyze, or improve the Service.

User, “You”, or “Your” means the individual accessing or using the Service, including customers and, where applicable, vendors and delivery partners.

Usage Data means information collected automatically through use of the Service or its supporting infrastructure.

3. INFORMATION WE COLLECT

We collect information that is reasonably necessary to provide, operate, secure, and improve the Service.

3.1 Personal Information

Depending on the features you use, we may collect:

  • Full name

  • Mobile number

  • Email address

  • Delivery address

  • Billing address

  • City, State and PIN code

  • Account information

  • Profile information

  • Order information

  • Customer support information

  • Communication preferences

We do not intentionally collect information that is unnecessary for providing the relevant Service.

4. ORDER AND TRANSACTION INFORMATION

When you place an order or use transaction-related features, we may collect:

  • Order number

  • Products or services ordered

  • Vendor/store details

  • Order value

  • Discounts and offers

  • Delivery information

  • Payment status

  • Refund information

  • Cancellation information

  • Transaction/reference information

Payment transactions may be processed through third-party payment gateways or financial service providers.

We may receive payment-related information such as transaction IDs, payment status, payment method type, and refund status.

5. LOCATION INFORMATION

Certain features of the Big Bull Super App may require access to your location.

With the appropriate device permission, location information may be used to:

  • Identify nearby vendors and services

  • Determine service availability

  • Set or confirm delivery locations

  • Assist with delivery

  • Provide order tracking

  • Improve location-based services

  • Support customer service

You can enable or disable location permissions through your device settings.

If you disable location access, certain features may not work correctly.

6. DELIVERY PARTNER LOCATION INFORMATION

Where applicable, delivery partners may provide location information while performing an active delivery.

This may be used for:

  • Delivery assignment

  • Route navigation

  • Live delivery tracking

  • Order status

  • Delivery coordination

  • Customer support

  • Operational and security purposes

Location access should be limited to what is reasonably necessary for the relevant delivery and operational functions.

7. DEVICE AND USAGE INFORMATION

We may automatically collect certain technical information, including:

  • IP address

  • Device type

  • Device model

  • Operating system

  • Application version

  • Browser type

  • Network information

  • Device identifiers

  • Language and regional settings

  • Crash information

  • Diagnostic information

  • Date and time of access

  • Application usage information

We use this information to maintain security, diagnose technical problems, improve performance, and understand how the Service is used.

8. CAMERA, PHOTOS AND FILES

The Application may request access to your camera, photos, or files when a feature requires such access.

This may include:

  • Uploading profile photographs

  • Uploading documents

  • Submitting images to customer support

  • Uploading information required for a particular Service

  • Other features requiring image or file access

We will request the relevant device permissions where required.

You may revoke permissions through your device settings.

9. CONTACTS

Certain optional features may require access to your device contacts.

If access is required, the Application will request the applicable permission.

Contact information will be used only for the feature for which access has been granted and in accordance with applicable law.

You may deny or revoke contact permissions through your device settings.

10. THIRD-PARTY SERVICES

The Big Bull Super App may use third-party service providers and integrations for purposes such as:

  • Payment processing

  • Maps and location services

  • Cloud hosting

  • Data storage

  • Analytics

  • SMS communication

  • Email communication

  • Push notifications

  • Customer support

  • Authentication

  • Security

  • Technical maintenance

Third-party providers may process information according to their own privacy policies and applicable contractual or legal requirements.

11. SOCIAL LOGIN

If the Application provides social or third-party login functionality, you may be able to create or access your account using an available third-party authentication provider.

If you choose such an option, we may receive information made available by that provider, such as:

  • Name

  • Email address

  • Profile information

  • Authentication information

The information received will be handled in accordance with this Privacy Policy and the applicable third party's policies.

12. COOKIES AND TRACKING TECHNOLOGIES

Our website and certain parts of the Service may use cookies, SDKs, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

  • Maintain login sessions

  • Remember preferences

  • Improve functionality

  • Analyze Service usage

  • Improve security

  • Diagnose technical issues

  • Measure the effectiveness of certain campaigns

Some technologies may be essential for the Service to operate properly.

You may control cookies through your browser settings where applicable.

13. HOW WE USE YOUR PERSONAL DATA

We may use Personal Data for the following purposes:

A. Providing and Maintaining the Service

To operate, maintain, and provide the features of the Big Bull Super App.

B. Managing Your Account

To create, maintain, authenticate, and manage your account.

C. Processing Orders

To process orders, coordinate vendors, arrange deliveries, process cancellations, refunds, and provide order updates.

D. Customer Support

To respond to complaints, questions, requests, and support communications.

E. Communication

To send:

  • Order notifications

  • Delivery updates

  • Payment notifications

  • Account/security notifications

  • Service announcements

  • Important policy updates

F. Marketing

Where permitted by applicable law and subject to your preferences, we may send:

  • Promotional offers

  • Discounts

  • New service announcements

  • Relevant recommendations

  • Marketing communications

You may opt out of promotional communications where an applicable opt-out facility is provided.

G. Security and Fraud Prevention

To detect, prevent, investigate, and address:

  • Fraud

  • Unauthorized transactions

  • Abuse

  • Security incidents

  • Suspicious activity

  • Violations of our Terms and Conditions

H. Analytics and Improvement

To analyze usage, identify trends, improve our application, develop new features, and improve user experience.

I. Legal Compliance

To comply with applicable laws, regulations, court orders, government requests, and other lawful obligations.

14. HOW WE SHARE YOUR INFORMATION

We do not sell your Personal Data as an independent commercial product.

We may share relevant information when reasonably necessary to operate the Service.

14.1 With Vendors

When you place an order, information reasonably necessary to fulfil that order may be shared with the applicable vendor.

This may include:

  • Customer name

  • Contact information where required

  • Delivery address

  • Order details

  • Relevant order instructions

14.2 With Delivery Partners

Where delivery is applicable, necessary information may be provided to an assigned delivery partner to complete the delivery.

14.3 With Service Providers

We may share information with Service Providers that assist us with:

  • Hosting

  • Payment processing

  • Analytics

  • Communication

  • Customer support

  • Maps

  • Security

  • Technical services

14.4 For Legal Reasons

We may disclose information where required or permitted by applicable law or where reasonably necessary to respond to lawful requests from courts, regulators, government authorities, or law-enforcement agencies.

14.5 Business Transfers

If Big Bull Kirana Enterprises is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, Personal Data may be transferred as part of that transaction, subject to applicable law.

14.6 With Your Consent

We may disclose information for other purposes where you have provided appropriate consent or where otherwise permitted by law.

15. PAYMENT INFORMATION

Payments may be processed through third-party payment gateways and financial service providers.

We may receive transaction-related information such as:

  • Transaction ID

  • Payment status

  • Payment method

  • Payment reference

  • Refund status

Payment providers may process payment information according to their own privacy policies and applicable security requirements.

We do not intend to store complete card details unless such storage is specifically required, legally permitted, and appropriately secured.

16. DATA RETENTION

We retain Personal Data only for as long as reasonably necessary for the purposes described in this Privacy Policy.

We may retain information where necessary for:

  • Providing the Service

  • Completing transactions

  • Customer support

  • Fraud prevention

  • Security

  • Accounting and tax requirements

  • Legal compliance

  • Resolving disputes

  • Enforcing agreements

When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable law and our internal procedures.

17. DATA SECURITY

We take reasonable technical and organizational measures designed to protect Personal Data against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Security measures may include:

  • Access controls

  • Authentication

  • Secure data transmission

  • Encryption where appropriate

  • Restricted access

  • Security monitoring

  • Technical safeguards

  • Vendor security controls

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Accordingly, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

18. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have rights relating to your Personal Data, including the right to:

  • Request access to your Personal Data

  • Request correction of inaccurate information

  • Request deletion where legally permitted

  • Withdraw consent where applicable

  • Request information regarding processing

  • Opt out of certain promotional communications

  • Raise a privacy complaint

Requests may be submitted to:

bigbullsuperapp@gmail.com

We may need to verify your identity before processing certain requests.

19. ACCOUNT AND PERSONAL DATA DELETION

You may request deletion of your account and applicable Personal Data by contacting:

bigbullsuperapp@gmail.com

Where an account-deletion facility is available within the Application, you may also use that facility.

Some information may need to be retained because of:

  • Legal requirements

  • Tax or accounting obligations

  • Fraud prevention

  • Security requirements

  • Dispute resolution

  • Enforcement of agreements

  • Other lawful obligations

Therefore, account deletion may not immediately remove every record from our systems.

20. CHILDREN'S PRIVACY

The Service is not intended for children who are below the minimum age permitted under applicable law to independently provide consent for processing of Personal Data.

We do not knowingly collect Personal Data from children in violation of applicable law.

If a parent or legal guardian believes that a child has provided Personal Data improperly, they may contact us at:

bigbullsuperapp@gmail.com

We will take reasonable steps to address such information in accordance with applicable law.

21. THIRD-PARTY WEBSITES AND SERVICES

The Service may contain links or integrations to third-party websites, applications, payment services, maps, or other platforms.

These third parties operate independently from Big Bull Kirana Enterprises.

We are not responsible for the privacy practices, security, content, or policies of third-party services.

Users should review the applicable privacy policy of each third-party service they use.

22. VENDOR INFORMATION

If you register or interact with Big Bull Super App as a vendor, merchant, or business partner, we may collect information necessary for onboarding and operating the vendor relationship, including:

  • Name

  • Business name

  • Mobile number

  • Email address

  • Business address

  • Bank/payment information

  • Tax and registration information

  • Verification information

  • Product/service information

  • Operational information

Such information may be used for:

  • Vendor verification

  • Account creation

  • Order processing

  • Settlement

  • Customer support

  • Fraud prevention

  • Compliance

  • Business operations

Additional Vendor Terms and Conditions and Vendor Privacy Policy may apply.

23. DELIVERY PARTNER INFORMATION

If you register as a delivery partner, we may collect information necessary to operate the delivery service, including:

  • Name

  • Mobile number

  • Address

  • Identity/verification information

  • Vehicle information

  • Driving or delivery-related information

  • Bank/payment information

  • Location information

  • Delivery activity information

This information may be used for onboarding, verification, delivery assignment, order fulfilment, payments, safety, fraud prevention, and operational management.

Additional Delivery Partner Terms and Privacy provisions may apply.

24. PUSH NOTIFICATIONS

The Application may send push notifications relating to:

  • Orders

  • Payments

  • Delivery status

  • Account activity

  • Security

  • Important Service announcements

  • Promotional offers, where applicable

You can manage notification permissions through your device settings.

Disabling notifications may affect certain Service features.

25. COMMUNICATIONS

When you communicate with Big Bull Kirana Enterprises or our customer support team, we may retain relevant information relating to your communication.

This may include:

  • Name

  • Contact details

  • Order information

  • Support request

  • Correspondence

  • Relevant transaction information

This information may be used to resolve your request, improve customer support, maintain necessary records, and protect the Service.

26. INTERNATIONAL DATA PROCESSING

Depending on the infrastructure and Service Providers used by us, your information may be processed or stored in locations outside your state or country.

Where applicable, we will take reasonable steps to ensure appropriate safeguards are implemented in accordance with applicable law.

27. LEGAL DISCLOSURE

We may disclose Personal Data where we reasonably believe such disclosure is necessary to:

  • Comply with a legal obligation

  • Respond to a valid legal process

  • Protect and defend the rights or property of the Company

  • Prevent fraud or wrongdoing

  • Protect the safety of Users or the public

  • Investigate security incidents

  • Protect against legal liability

28. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

Changes may be made because of:

  • New Application features

  • Changes in our business practices

  • Changes in technology

  • Changes in applicable laws or regulations

  • Changes in data-processing practices

When material changes are made, we may provide appropriate notice through the Application, website, email, or another appropriate communication method.

The “Last Updated” date at the beginning of this Privacy Policy will be changed when this policy is updated.

We encourage you to review this Privacy Policy periodically.

29. GRIEVANCE AND PRIVACY REQUESTS

For privacy-related questions, complaints, requests for access/correction/deletion, or other concerns regarding your Personal Data, please contact us.

Email: bigbullsuperapp@gmail.com

We will handle privacy requests in accordance with applicable law and our internal procedures.

30. CONTACT US

For any questions regarding this Privacy Policy or the processing of your Personal Data, contact:

Big Bull Kirana Enterprises
Big Bull Super App
Email: bigbullsuperapp@gmail.com
Country: India

31. CONSENT

By using the Big Bull Super App, you acknowledge that you have read and understood this Privacy Policy.

Where applicable law requires consent for a particular processing activity, we will obtain the appropriate consent before undertaking that processing.

Where permitted by law, you may withdraw consent; however, withdrawal may affect our ability to provide certain features or services.

© 2026 Big Bull Kirana Enterprises. All Rights Reserved.